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Customer Dialogue 1 Sabrina is a hotel receptionist. The Clarkes are staying at her hotel for a week for the first time. Read their conversation. Mr. Clarke – Good Morning. Sabrina – Hello. How are you? Mr. Clarke – Fine …

Task Management: What It Is and Why It Matters

Task management is the way in which tasks or duties are organized. This matters on many different levels. First, it allows you as the manager to delegate duties necessary for day to day operations allowing team members to work together …

How Our Program is Different

Our program is comprised of several elements that combine to make it uniquely positioned to help your company achieve the communication goals. Experienced Certified Teachers – Our teachers have industry experience that makes them an invaluable part of the learning …

Tips for Dealing with Natural Disasters

Natural disasters are becoming a reality of everyday life. A few weeks ago, many countries in South America woke up to an earthquake that began in Peru. Chile has been experiencing wildfires that are increasing with intensity due to climate …